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Shipping FAQ

Policy Agreement:


Most items will be shipped within 24-48 hours of payment unless out of stock. Customers will be notified of out of stock items via email. We do our best to only list in stock items but since we do a large volume of sales we reserve the right to run out and to backorder items up to 10 working days. Shipping updates are emailed out automatically by our system so please check your spam folder before contacting us for a tracking #. If you have a PayPal account you can also check the tracking status by logging into your PayPal account and visiting the sale page”


How do I return my product?

If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.

Merchandise can be returned for a refund or exchange for any reason within 14 days from the day you receive your item. Merchandise returned after 14 days but within 30 days from date of purchase will be issued a store credit. All items must be unused and fully intact to receive a refund or exchange. No returns are accepted after 30 days. Your return will be processed within 5 business days of being received at our warehouse. Refunds will be issued based on the original method of payment. You will receive an e-mail notification once your return is processed. Please allow 1-2 billing cycles for the refund credit to appear on your statement.



Please contact us at 1800-407-5776 or email us at to request a Return Authorization Number (RMA). You need to include a copy of the invoice that is sent with your order.


The restocking fee charges are:

• 15% for unopened, unused merchandise.
• $10 additional re-packaging fee for opened merchandise 

Pack your return with the completed form (in the original package if possible) and ship to: 

Infinite Bright 
Return Dept / RMA# ____
4401 Division 
Metairie, LA 70002