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Shipping FAQ

UPS Shipping Time

SHIPPING GENERAL FAQ:
Most items will be shipped within 24-48 hours of payment unless out of stock. Customers will be notified of out of stock items via email. We do our best to only list in stock items but since we do a large volume of sales we reserve the right to run out and to backorder items up to 10 working days. Shipping updates are emailed out automatically by our system so please check your spam folder before contacting us for a tracking #. If you have a PayPal account you can also check the tracking status by logging into your PayPal account and visiting the sale page.
NOTE: We test all lights before they leave our facility.

Accepting Delivery of Your Shipment (How to handle damaged packages):
There is always a possibility of either internal or external damages caused by careless handling, accident, etc., during transit by common carrier. Further, this equipment maybe damaged without any apparent visible damage to the container. As a matter of prudence, AAC Enterprises insures all shipped items for at the replacement value, or as otherwise requested by distributor/customer. However, AAC Enterprises must ask for your assistance in determining the cause and extent of any possible damages

If errors and or damage of any kind are discovered, save all the packing material and chips or pieces found in the packaging from broken equipment. Notify AAC Enterprises, IMMEDIATELY so that AAC Enterprises can inform the shipping company that a claim will be made. (Take pictures if possible)

-We will not be able to process nor be responsible for any claims if not notified within 24 hours after delivery.
-AAC Enterprises will not be responsible for any missing items if not notified within (2) Business Days of delivery.
-AAC Enterprises will not be responsible for any claims unless the above is strictly adhered to.

How do I return my product?
If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.
Merchandise can be returned for a refund or exchange for any reason within 7 days from the day you receive your item. Merchandise returned within 30 days will be issued a store credit. All items must be unused and fully intact to receive a refund or exchange. Your return will be processed within 5 business days of being received at our warehouse and refunds will be issued based on the original method of payment. You will receive an e-mail notification once your return is processed. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

RETURN PROCEDURES:
Fill out the Return Form that came with the order. You need to include a copy of your invoice that is sent with each order. If you don't have your original packing slip, please download this form and fill it out completely. The restocking fee charges are:

• 15% for unopened, unused merchandise.
• $10 additional re-packaging fee for opened merchandise

Pack your return with the completed form (in the original package if possible) and ship to:
Infinite Bright
Return Dept
4401 Division
Metairie, LA 70002

IMPORTANT NOTES:
We cannot accept C.O.D. deliveries.
You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be refused, and AAC will not replace the contents of the package. Thank you for your cooperation.
All refunds will be credited to the method of payment used for the original purchase.
Exchanges are subject to availability. A refund will be processed if the product is unavailable.
After 30 days, returns are NOT accepted

Download the RETURN FORM by clicking HERE

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